We want you to be satisfied with your purchase. This policy explains when and how you can request a refund for digital products bought from Olashile through olashile.com.
1. Our 30-day money-back guarantee
Every product comes with a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, simply email us within 30 days of buying and we will issue a full refund — no hoops, no hassle.
2. Also always covered
Separate from the satisfaction guarantee, you are entitled to a refund if:
- The product was not delivered or you were unable to access or download it, and we could not resolve the issue.
- The product is faulty, corrupted, or materially not as described on the sales page.
- You were charged more than once for the same product, or charged in error.
3. A note on digital products
Our products are digital and are delivered to you instantly or shortly after purchase. The 30-day money-back guarantee applies regardless. After the 30-day window has passed, refund requests are considered at our discretion and in line with your statutory rights set out below.
4. How to request a refund
- Email info@olashile.com within 30 days of your purchase.
- Include your order number, the email used at checkout, and the product name.
- That is all we need. We may ask for brief feedback to help us improve, but it is never a condition of your refund.
5. Processing your refund
Approved refunds are returned to your original payment method. Because your purchase is processed by our Merchant of Record, the refund is issued through Paddle and typically appears within 5–10 business days, depending on your bank or card provider.
6. Statutory rights
This policy does not affect any rights you have under the consumer laws of your country, which may grant additional protections that override the conditions above.
7. Contact
For any refund question, email info@olashile.com.